Warranty Policy
Policy restored from the November 9, 2025 document, with the warranty duration updated to 4 years. Retained for reference and existing customers. This website does not accept orders. For questions about an existing order or warranty, contact support@paradiseeewellness.com.
C) Launch Window Warranty Timelines (Temporary)
For orders delivered between November 15, 2025 and May 1, 2026, replacement panels and certain parts may ship from our international service hubs. Typical timelines: 7–14 business days for parts and 14–21 business days for full-unit exchanges. Launch-Window Choice: If service exceeds the stated ranges, you may continue service with updates or convert to a refund. D) 4-Year Limited Warranty — Parts-First (No-Return Default) We warrant panels to be free from defects in materials and workmanship under normal use for four (4) years from delivery to the first purchaser.
How service works (sequence)
1. Remote diagnostics (email/video/LED status; may include a quick live session).
2. We ship field-replaceable modules with guides: power supply, LED boards, controller/driver, cabling, cooling assemblies.
3. You (or any handy person) swap the module; typical installs 15–30 minutes with basic tools.
4. We verify by video or self-test.
Advanced Exchange (modules; cross-ship)
● Where appropriate, we can cross-ship a module with a refundable credit-card hold (equal to module value).
● Return the old module within 14 days using the included prepaid label; holds are released on first carrier scan.
● Full-panel Advanced Exchange is paused during the Launch Window until domestic buffer stock is live.
Shipping commitments (USA)
● Year 1: Round-trip ground shipping on approved parts shipments. If a full-unit return is required (rare), we cover both ways.
● Years 2–3: We cover return shipping to you for parts; if a full-unit return is required after diagnostics, you cover the outbound leg only (discounted label available).
● Years 4–5: Parts & labor covered; customer covers shipping both ways (discounted labels available).
Eligibility, exclusions & friendly safety notes
● Warranty applies to the original purchaser (non-transferable); proof of purchase and intact serial number required.
● Authorized Source: Warranty applies only to products purchased directly from Paradiseee Wellness or our authorized sellers. Purchases from unauthorized resellers are not covered.
● Excludes cosmetic wear, accidental damage, misuse/neglect, improper installation, unauthorized modifications/repairs, liquid damage, power surges, and operation contrary to the manual.
● Always use provided eye protection, allow adequate cooling clearance, and connect to a properly grounded outlet. Do not block vents or operate near water or flammable materials.
Remedies At our option: repair, replace with a new/refurbished unit of equal or better performance, or prorated refund if repair/replacement is not commercially reasonable.
How to file a warranty claim Send order number, serial number photo, a 30–60s video of the issue, and your ship-to address for parts to support@paradiseeewellness.com. We typically respond within 1 business day; parts ship within 1–3 business days (Launch Window timelines in Section C apply when relevant).
